Privacy Policy

1. Information We Collect

Vol Labs FZCO ("we", "our", or "us") operates CourtneyAI (the "Service"). This Privacy Policy describes how we collect, use, and protect your information when you use our Service.

Information You Provide

• Account information (name, email address, password)
• Payment information (processed by third-party payment providers)
• Product URLs and content you input for video generation
• Communications with our support team
• Feedback and survey responses

Information We Collect Automatically

• Device information (IP address, browser type, operating system)
• Usage data (features used, time spent, actions taken)
• Log data (access times, pages viewed, error logs)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Provide, maintain, and improve our Service
• Process payments and manage your account
• Generate AI-powered content based on your inputs
• Send you technical notices, updates, and promotional communications
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns to enhance user experience
• Detect, prevent, and address technical issues and fraudulent activity
• Comply with legal obligations and protect our rights
• Develop new features and services

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who assist us in operating our Service, including payment processing, hosting, analytics, and customer support.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.

With Your Consent

We may share information with your explicit consent for purposes not covered in this Privacy Policy.

4. Data Processing and AI Training

Content Processing: We use your inputs to generate AI-powered content. This processing may involve third-party AI services. We implement appropriate safeguards to protect your data during processing.

Model Improvement: We may use anonymized and aggregated data to improve our AI models and Service functionality. Personal identifiers are removed before any such use.

Data Retention for Training: We may retain anonymized usage patterns and performance data to enhance our algorithms and develop new features.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

• Account data: Until account deletion or 3 years after last activity
• Usage data: Up to 2 years for analytics purposes
• Payment records: As required by law (typically 7 years)
• Support communications: Up to 3 years

We may retain anonymized data indefinitely for research and development purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request information about the data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal obligations)
• Portability: Request a copy of your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@vollabs.co. We may require verification of your identity before processing requests.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. Types of cookies we use include:

• Essential cookies: Required for basic Service functionality
• Analytics cookies: Help us understand how the Service is used
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Deliver relevant advertisements (with consent)

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect Service functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United Arab Emirates where our company is located. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

11. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Vol Labs FZCO
PREMISES NO. 28883 - 001, IFZA BUSINESS PARK, DDP
Dubai, United Arab Emirates
Email: privacy@vollabs.co
Legal: legal@vollabs.co